Frequently Asked Questions (FAQ)
Clear answers to help you choose, buy, and import our solar products.
Do you manufacture these products?
We work directly with trusted, certified manufacturers to source and export high-quality solar lighting solutions.
Can you provide product certifications?
Yes. Upon request, we can share the manufacturer’s certifications, test reports, and compliance documents.
Where are your products shipped from?
Products are shipped directly from our partner manufacturing facilities, ensuring competitive pricing and quality control.
What is your minimum order quantity (MOQ)?
Our standard minimum order quantity (MOQ) is 500 units. However, we are flexible and can discuss smaller trial orders for first-time buyers to help you evaluate our product quality and market response.
How do I get a price quote?
Simply contact us via email or WhatsApp with the product code and quantity — we’ll reply within 24 hours.
Do you offer samples?
Yes. Samples can be arranged; charges may apply depending on product type and shipping location.
Which countries do you export to?
Our products are designed for global markets, and we aim to serve customers worldwide in compliance with each country’s import regulations.
What shipping methods do you offer?
We can arrange sea freight, air freight, or courier service, depending on urgency and order size.
How long will delivery take?
Standard delivery times range from 15–45 days depending on destination and shipping method.
Do your products come with a warranty?
Every product is supported by a 6-month manufacturer’s warranty as a mark of quality.
How do I claim warranty?
Simply provide proof of purchase and product photos/videos showing the defect. We’ll guide you through the process.
Still Have Questions?
Our team is ready to assist you.